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Shipping & Returns

Delivery Policy, Delivery Charges
At this stage we are delivering to Australia and New Zealand only.
We offer FREE SHIPPING within Australia Please contact us to get a quote for delivery outside of Australia and New Zealand.
The standard delivery charge for one pair is a flat fee of $10 (GST inclusive) for all deliveries to Australian addresses. Save by combining shipping, 2 pairs for $15, 3 pairs for 20 and 4 for $25
Typical delivery time within Australia is 1 - 3 days for NSW, QLD and VIC metropolitan areas. All other destinations within Australia 4-5 days. We use AUS Post registered satchels.
Delivery for one pair to New Zealand is a flat fee of AUD$20.

Returns Policy - Refunds
Please choose carefully as a refund will only be given if there is an error in the listing, or the product is faulty. Any refund given will not include postage and will only be given upon return of the item in the same condition as it was sent. Return your purchase to us unworn, in its original condition and box within 28 days from the date of invoice. Please also enclose the original receipt.
Return goods to:
Esther Perez, PO Box 658, Jannali NSW 2226.
When returning goods please use a reliable method of postage, as Esther Perez is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for a refund or exchange.
Refunds will be credited to the credit card you used to purchase the goods within 1-5 working days of receiving them at our warehouse.
A refund will not be processed if the goods returned do not conform to our returns policy (ie Items must be Unworn, in Original Condition and Box, with Receipt of Purchase).

Exchanges
Please make your selection carefully as we can only exchange an item for the same style in a different size within 28 days of the invoice date, subject to availability.
If you intend to exchange an item for a different size, simply contact us soon as possible with the size you require so we can reserve it for you.
Exchanged items will only be dispatched when the incorrect size has been returned unworn, in its original condition and box within 28 days of purchase. Please also enclose the original receipt.
Return goods to:
Esther Perez, PO Box 658, Jannali NSW 2226.
The customer is responsible for postage costs back to our warehouse when returning an item for exchange.
You will not be charged postage for your first replacement pair, however should you need to replace shoes for a different size more than once, you will be charged $10 postage per each additional pair. ($20 for New Zealand)

Faulty goods
You may return faulty items purchased on-line for a refund or exchange within three months of purchase with proof of purchase receipt or credit card statement.
If you intend to return a faulty item, please contact us before returning the item.
Goods received will be inspected for manufacturing faults.
Items deemed subject to fair wear and tear will not be accepted as faulty. The customer will be notified and the goods to be returned to them at their own expense.
Refunds for goods deemed faulty, including any postage you paid to receive the goods, will be credited to the credit card you used to purchase the goods.

Goods received in error
If the goods you receive are not what you ordered please notify us as soon as possible. We will organise the return of the goods and the replacement of correct goods ASAP at our cost.

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